Company Policies

Professional Discount

If you are a professional in the health and wellness field, a certified Chiropractor or massage therapist, estetician etc. you qualify for a $100 discount. I will need a copy of your license or alternative therapy certificate to fax in with your order. Please submit by fax with in one week of purchase date to receive the professional discount. We do not keep licenses or copies of cerificate on file please fax a submission with in one week with each of your future orders. Fax line (808) 597-1651

If we don't receive it you will not recieve the professional discount.

Warranty

RichWay International, Inc. and Fuji Bio Sciences full warranty term is 1 year. If there are any problems with the product, the company will repair or exchange the product. The complete warranty is included with the product.

The second year warranty is a cost of $60.

The third year is $80.

Prices may vary depending on shipping costs at that time.

Upgrading RichWay Products

There are many of you who have been with us for the long haul. Therefore, in an effort to make sure that all members are benefiting from new developments, we now provide PRODUCT UPGRADE OPTIONS. This upgrade applies to RichWay Products only. When you trade in your old RichWay Product (Bio-Mat™, Alkal-Life, Rejuvena, Pillow), you will receive 50% of the original price of the item your are trading in to apply toward your new RichWay Product. (ie. Biomat Professional – originally $1350, upgrade to a Queen size worth $3200, receive $675 credit for your trade in towards your upgrade .)

Returns

You may cancel this transaction without any penalty or obligation within seven (7) days after receipt of the products. If you cancel, any payment made by you under the contract or sale will be returned within seven (7) business days following receipt by the seller of your Cancellation Notice.

Refund Period	Refund Amount
0 - 07 Days from date of delivery	100%
08 - 14 Days from date of delivery	70%
15 - 30 Days from date of delivery	50%
31 - or More days from date of delivery	0%

Call Biomat Global for a return authorization number, which you write on the package. Do not write it near the zip code. Item(s) must be shipped back to Richway International. All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please pack the products into a shipping box and tape securely. You can use the original shipping carton it was shipped to you in…Please ship your parcel back to RichWay. You are responsible for all shipping costs. We suggest that you use UPS Ground Service. Sorry, we cannot accept COD or freight-collect shipments. All Refunds are less shipping and handling fees. You are responsible for shipping costs.

Richway International You must have a Return Authorization # on the outside of the box.
1750 Kalakaua Avenue
Suite 103
Honolulu, HI 96826